Refund policy
Exchanges / Refunds / Replacements
If you are within the 30-day return period, we offer you 3 options:
1. Exchange your item for a different size/color
Exchanges are only available for the same style in a different size and/or color. Exchanging for a different product is strictly not allowed. We recommend returning your original item for a refund and then placing a new order for the product you wish to receive.
2. Refund details and store credits
By default, the refund method is store credit.
If you wish to receive a refund to the original payment method used at the time of purchase, you must notify us on the return form, and inspection, warehouse, and processing fees of 15% will apply.
Orders that are exchanged or items returned/exchanged due to a manufacturer’s defect will not incur these restocking fees. The fees will be applied to the original order, and the balance will be refunded.
Only the final price paid (after any discount) will be refunded.
Discount codes or store credits cannot be reissued and are non-refundable.
3. Replacement of an incorrect or defective item
We are truly sorry! Please send us an email at contact.amazoni@gmail.com with the following details:
- Your order number
- A description of the issue (e.g., wrong/defective item)
- A photo or video
How long does it take to get a refund?
Refunds may take up to two weeks to be processed. All refunds must be verified for authenticity and submitted to our accounting department for processing.
How to return an item?
- Each return request must be accompanied by a return form.
- Please fill out this form as accurately as possible and send your item along with the form to the return address we will provide by email.
For any questions or concerns, please email us at contact.orakova@gmail.com
Late or missing refunds:
- Check your bank account
- Contact your bank
- Processing time usually takes 3–5 business days
If you have done all of this and still have not received your refund, please contact us at contact.orakova@gmail.com
Shipping:
The customer is responsible for paying their own shipping costs for returning an item. If you receive store credit, it will equal the amount you paid. If you have requested a refund, you will receive exactly what you paid for the product minus the restocking fee.
If you request an exchange: depending on your country of origin, your exchanged item may take 2 to 7 weeks to reach you.
Disclaimer:
If you are shipping items valued over USD 50, we strongly suggest returning the product with a tracking number.
